Client Relationship Lead

About this role

• An exciting time to join Lander & Rogers, recognised as the Best Australian Law Firm and Best Professional Services Firm (Client Choice Awards 2026)
• A rare leadership opportunity for an energetic, commercially astute and results-focused business development and marketing professional
• Location: Melbourne or Sydney

About the firm

Lander & Rogers is a leading independent Australian law firm, with offices in Brisbane, Sydney, Canberra and Melbourne and truly global reach. Our focus is on innovating the client experience and leading change in legal service delivery. We are committed to delivering the best law firm experience for our people and our clients and supporting our communities through our pro bono work.

About the role

This is a rare opportunity to step into a key leadership role at the centre of the firm's strategy.

Reporting to the Chief Client Experience Officer (CCXO), you will lead the firm's approach to client relationships - shaping strategy, leveraging best-practice and embedding a truly client-led mindset across the business.

You will play a critical role in driving a coordinated, whole-of-firm approach to business development, ensuring our practice, client and broader growth strategies are grounded in meaningful insight and aligned to where we can deliver the greatest impact.

As both a strategic leader and hands-on practitioner, you will work closely with Partners and business leaders to influence outcomes on key client relationships, major profiling opportunities and priority growth initiatives.

Responsibilities

• Lead and evolve the firm's client relationship strategy, ensuring alignment with firm priorities and growth ambitions
• Act as a trusted adviser to Partners on complex client and referrer relationships, major opportunities and cross-firm collaboration
• Lead the firm's key client program, including client selection, governance, service standards and performance tracking
• Partner with practice and sector leaders to shape and deliver growth strategies and priority client initiatives
• Ensure business development and marketing activity is grounded in strong client and market insights
• Lead and coach a high-performing Client Relationship team
• Identify and progress emerging client opportunities, including cross-practice and cross-sector initiatives
• Role model best-practice client relationship management and coach teams in client-led behaviours and collaboration
• Establish and track performance metrics for client activity, providing insights to senior stakeholders and driving continuous improvement

About You

You are a commercially minded leader with deep experience in client relationship management and business development within a professional services environment.

• Significant experience (10+ years) in client relationship management, BD or growth roles within a law firm or professional services environment
• Demonstrated success leading and developing high-performing teams
• Experience designing or leading key client programs
• Strong influencing skills and ability to collaborate effectively with senior stakeholders in a partnership environment
• Proven ability to translate client and market insight into practical, commercially impactful strategies
• Strong commercial acumen and understanding of how firms grow sustainably
• Tertiary qualifications in business or a related discipline

You will also bring:

• A genuinely client-centred mindset and ability to see issues through the client lens
• Strategic thinking balanced with a strong focus on execution
• Credibility and confidence to challenge, influence and drive change
• A collaborative approach and ability to build alignment across teams
• A coaching mindset and passion for developing others

Culture

People choose Landers for our down-to-earth, collaborative, and supportive culture. We invest in our people and empower them to bring their best selves to work, both personally and professionally.

We promote a diverse and inclusive environment with a strong focus on wellbeing, leadership, and development.

Benefits

Lander & Rogers offers a range of benefits to encourage professional development and ongoing learning, connection with colleagues, staying healthy and community involvement.

We value our people and understand the importance of maintaining a healthy, balanced and fulfilled lifestyle, some of our benefits include:

• Hybrid work: work flexibly between home and the office with the freedom to choose the location that is best for you, your clients, and your team
• Additional leave: to encourage you to take a moment to stop, reflect and reenergise, we offer an annual wellness day and if you meet the criteria, you may be eligible to receive up to 5 days of paid leave.
• Home office, fitness & wellness allowance: receive an annual $250 allowance in return for remote office equipment, fitness, and/or wellness expense
• Tech discounts: access corporate discounts on DELL computer products to have the latest personal gadgets at your disposal

How to apply 

Applications close:  5pm on Wednesday, 3 June 2026, however we may commence interviews prior to this date.

Please include a cover letter with your application, outlining how you envisage making an impact in this role.

Click APPLY or visit www.landers.com.au.

Lander & Rogers is an equal opportunity employer that embraces diversity and inclusion.

We conduct background checks including criminal record checks on all successful candidates as a condition of employment.